What's New at Emerald System

Discover our latest innovations and updates to enhance your hospitality experience

Continuous Innovation for Modern Hospitality

At Emerald System, we're committed to staying at the forefront of hospitality technology. Our development team continuously delivers new features and enhancements...

At Emerald System, we're committed to staying at the forefront of hospitality technology. Our development team continuously delivers new features and enhancements to help your property adapt to changing guest expectations and industry trends.

Explore our latest innovations that are transforming the hospitality experience:

  • 🤖 AI-Powered Guest Communications
  • 🔄 Automated Check-in/Checkout Process
  • 📱 Mobile-First Guest Experience
  • 📊 Smart Analytics & Reporting
  • 🔐 Enhanced Security Features
AI-Powered WhatsApp Check-in System

AI-Powered WhatsApp Check-in/Checkout

Experience the next generation of guest service with our AI-enhanced WhatsApp integration. Our system uses advanced Language Learning Models (LLM) to create natural, personalized interactions:

  • Natural language AI chatbot that understands guest queries
  • Contextual automated greetings based on time of day
  • Smart check-in assistant that guides guests through the process conversationally
  • Intelligent room preferences learning and personalization
  • Automated multi-language support with natural translations
  • Predictive guest needs analysis and proactive service suggestions
  • Sentiment analysis for real-time guest satisfaction monitoring

Our AI system learns from each interaction to provide increasingly personalized service, while maintaining the warm hospitality touch your guests expect.

Advanced Booking Engine

Enhanced Booking Engine

Our newly revamped booking engine is designed for conversion optimization and seamless user experience:

  • Mobile-first responsive design with intuitive UI
  • Advanced rate management and dynamic pricing
  • Customizable booking widgets for your website
  • Integrated payment gateway with multiple payment options
  • Real-time inventory management and availability
  • Multi-language and multi-currency support

Take control of your direct bookings and reduce OTA dependency with our powerful booking solution.

Guest Self-Service Kiosk

Guest Self-Service & Self Check-in

Empower your guests with self-service options that enhance satisfaction while optimizing your operations:

  • Self check-in kiosks for lobby implementation
  • Digital key delivery to guest smartphones
  • QR code-based room access system
  • Guest profile management and preference settings
  • In-room service ordering through guest portal
  • Automated billing and invoice generation

Perfect for properties looking to modernize guest interactions while maintaining service quality.

Redesigned Dashboard Interface

Redesigned Dashboard

Our completely revamped management dashboard provides powerful insights with improved usability:

  • Customizable widgets for personalized information display
  • Real-time KPI tracking and performance metrics
  • Advanced data visualization and reporting tools
  • Role-based dashboard views for different staff positions
  • Smart notifications and alert system
  • Integrated task management and staff coordination

Make data-driven decisions faster with our intuitive and comprehensive dashboard solution.

Our Commitment to Innovation

At Emerald System, we believe that embracing technological advancement is essential for hospitality businesses to thrive in today's competitive landscape. We're committed to:

Continuous Updates

We regularly release new features and improvements based on industry trends and customer feedback.

Technology Investment

We invest heavily in the latest technologies to ensure our platform remains cutting-edge.

Customer-Driven Development

Our development roadmap is shaped by real client needs and hospitality challenges.

Forward-Thinking Solutions

We're always exploring emerging technologies like AI, machine learning, and IoT for hospitality.

We don't just provide software; we partner with you on a journey of continuous improvement and digital transformation.

Our Innovation Timeline

Q1 2025

WhatsApp Integration & New Dashboard

Launched WhatsApp check-in/out functionality and completely redesigned management dashboard.

Q1 2025

Self-Service Solutions

Introduced guest self-service options including digital keys and self check-in terminals.

Q1 2025

Booking Engine 2.0

Released our enhanced booking engine with improved conversion optimization.

Q2 2025

Mobile App Enhancements

Major update to our Android mobile app with new features for on-the-go management.

Coming Soon

  • AI-powered revenue management suggestions
  • Enhanced guest profiling and personalization
  • Integrated guest messaging platform
  • Advanced business intelligence reporting